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It’s quite unusual to decide on a 10 year forward Communications plan that includes keeping and maintaining their Nortel System for at least 10 years. This established Western Canada-based Law firm’s plan incorporated adding key Voicemail Forwarding to Email, and buying backup hardware on the used-equipment market from PBX to phonesets.

Two factors helped them make the long-term cash and technology preservation decision:

  • The market for new systems is fragmented, with uncertainty about which companies will survive. The expected cost to upgrade, with such uncertainty, was not worth the meagre benefits.
  • Nortel systems are just so reliable, with a “set-and-forget” philosophy, that it really didn’t make sense to upgrade to an essentially similar system that would require extensive Staff and Partner re-training.

By implementing our Voice Message Forwarding software, the last piece of the Productivity puzzle was put into place by their “outside-the-box-thinking” IT Director.

It’s good to know that Western Pioneers are still innovating when it comes to Scarce (Communications Expenditure) Resources!

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