Business Sectors

Congratulations to one of our new York based Clients, recently named by Crain’s New York  Business as one of the Top 50 Fastest-Growing Companies in the New York area.

That’s a major achievement for a Financial Services Company in the current economic environment.

This progressive Company added extra Communications Productivity for all of the Partner/Principals in one of its offices, by installing VoiceBridge software, in three tranches, for a total of almost 30 Users.

If you are looking for significant Productivity/Responsiveness performance increases without having to completely replace your Nortel BCM or Norstar/CallPilot Phone System, please hit the big green Download button and try us, free, for 30 days.

This Regional Government Services Organization covers a very large geographic area, to provide a range of key Services to the extended Community. We asked their I.S. Manager a few pertinent questions:
Why you selected VoiceBridge in the first place?
VoiceBridge provided us with a simple, independent way to provide staff with .wav files that could be listened to on smartphones.
The type of Nortel phone system you have?
BCM 400 (multi-location)
The typical benefits that your Users have expressed?
Primarily – straight forward and easy way to get .wav files of voicemail to their smartphones and desktops.  So much better than Callpilot Desktop Messaging because it doesn’t require any client installation or proprietary software.
 Any specific ways in which their Productivity has been improved?
Ability to share voicemail and much easier to action voicemail when not in the office.
 Other features that they would like to see added in the future?
An option to permanently delete original voicemail from the CallPilot would be great.

If you need to extend the lifespan and features of your Nortel BCM or Norstar/CallPilot, and want to side-step or replace the difficulties around CallPilot Desktop Messaging, then please consider a free trial for 5 of your key Users for 30 days. Just click that big green button…….

The Canadian Operations of a world-wide Non-Profit, capture and distribute their yet-to-be-answered toll-free voicemail messages directly to the appropriate-language (English or French) Call Centers using VoiceBridge Voice Message Forwarding software.

By routing (and converting from .vbk to .wav) the voicemails using email, they can be responded to more easily, and forwarded immediately as required.

Their Avaya / Nortel Norstar/CallPilot 150 behaves impeccably in executing this vital process, and eliminates the need for complex message retrieval procedures.

Our software solution keeps things simple, effective, productive and enables the quickest possible appropriate reactions.

Simplify your Nortel BCM or Norstar/CallPilot telephone functions. Download and try our software with no obligations or signing your life away.

It’s quite unusual to decide on a 10 year forward Communications plan that includes keeping and maintaining their Nortel System for at least 10 years. This established Western Canada-based Law firm’s plan incorporated adding key Voicemail Forwarding to Email, and buying backup hardware on the used-equipment market from PBX to phonesets.

Two factors helped them make the long-term cash and technology preservation decision:

  • The market for new systems is fragmented, with uncertainty about which companies will survive. The expected cost to upgrade, with such uncertainty, was not worth the meagre benefits.
  • Nortel systems are just so reliable, with a “set-and-forget” philosophy, that it really didn’t make sense to upgrade to an essentially similar system that would require extensive Staff and Partner re-training.

By implementing our Voice Message Forwarding software, the last piece of the Productivity puzzle was put into place by their “outside-the-box-thinking” IT Director.

It’s good to know that Western Pioneers are still innovating when it comes to Scarce (Communications Expenditure) Resources!

When your Offices are being effectively shut down because the world’s most influential Politicians want a secure place to meet, you have to think well outside the (security) box to ensure that your Clients continue to enjoy excellent Service.

That was the problem facing a major Mortgage Services Company located in downtown Toronto, Canada. Their employees wouldn’t be able to get to the Office because of the G20 meetings, and their Nortel BCM 400 couldn’t be setup to access voicemails externally, because of IT security (VPN) constraints.

By installing our Voice Message Forwarding software they were able to get around the problem and send voice messages, via email, to their Staff, as they worked from home while the “lockdown” was in effect. The lead-time that they had available to install, configure 50 Users, and test, was very short, but it went very smoothly.

Problem solved, and no service disruptions that could affect their Clients.

Since then, they have found the Productivity benefits to be easily justified, and have continued to take advantage of the software.

We invite you to take a Test Drive, no obligation, no cost, no complicated signup. Enjoy!

Ideally situated in southern California, one of our early Clients continues to use VoiceBridge software connected to a Nortel BCM 400 PBX to deliver vital voice messages to their Executive Team.

When “Time (really) is Money”, staying on top of competitive Sales situations and Customer Service priorities, this forward-looking company has weathered the economic slowdown that has eliminated some of their competitors.

The VoiceBridge Voice Message Forwarding software was introduced on a 30 day trial by their Executive Sales Staff and they have been relying on it ever since. As with many of our Clients, their Telecommunications Supplier was reluctant to consider our software solution because it meant less investment on more hardware and expensive licenses.

Today, they have a stable phone system, connected to their mobile devices, and delivering the Voicemail Productivity benefits they really need.

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